Hello,
I am currently experiencing some problems trying to hide the resolve button, on the incident form, when the user is forced into the self-service view. We have created two self-service forms, through the record producer, that all users, ESS or ITIL, have access to submit. I only mention that ITIL and ESS both use the forms as I don't see a way to accomplish this using view rules or a UI action that would be conditional on roles. I was initially able to accomplish this with a UI Policy with the conditions of 'Contact type' is 'self-service' applied only on the ess view which would run the following script:
function onCondition() {
var items = $$('BUTTON').each(function(item){
if(item.id != 'sysverb_update' && item.id != ''){
item.hide();
}
});
}
This will work but requires that I display the 'Contact type' field and Incident Variable Editor on the form. I am not sure why it requires the Incident Variable Editor to work but we don't want to display the forms variables which us leads us to this problem. If anyone has experienced a workaround, or any other solutions, I would be glad to hear them.
Thanks,
Mike
