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‎03-06-2024 08:00 PM
Hi,
In the related list of incident there is a child incident. when I choose edit then above mentioned screen shot was opened then when on the INC0000001 incident I am getting name, assigned to, assignment group, short description. In the same manner how can I get Priority.
Thanks.
Solved! Go to Solution.
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‎03-07-2024 04:42 AM
Hi @valli_17
- Navigate to the table for the related list you are clicking the edit button on.
- Right-click the list and select configure List Layout.
- Change the view to Reference List or if one does not exist you will need to click New.. and name the new view 'sys_ref_list' (this will show as Reference List after you save it).
- Change the fields associated with the view and this will update what is shown in the list collector
I tested these and it is working.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎03-07-2024 04:56 AM
Navigate to https://instancename.service-now.com/incident_list.do?sysparm_view=sys_ref_list. This will show a list view of the current fields displayed under the Edit Child Incidents slushbucket, so yours should show Name, Assigned to, Assignment group, and Short description. Right-click in the column header and choose Configure > List Layout to change the Selected fields. Once you save this you will see the changes next time you edit a Child Incident related list.
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‎03-07-2024 11:17 PM
Hi @valli_17 was something missing in my solution ?