Form Layout not moving when publishing scoped app to the Application Repository

[danpatino]

My client is having an issue promoting a scoped application I created for them.   When they install or update the application (using the 'Make App available on other instances' link), the form layout on the custom tables is completely off.   It's as if the Form Section (sys_ui_section) record didn't move over but there were no prompts for issues or conflicts.   We found a workaround by adding the sys_ui_section record to an update set manually and applying the update set.   However, it would be much more convenient if all updates moved through the application repository.

Has anyone experienced the same issue and/or were you able to find the cause?   Thanks in advance for any input!

[Thijs Daemen · Accepted solution]

Hi Dan,

This sounds a lot like PRB639462 which we had some serious issues with for one of our scoped apps.

https://hi.service-now.com/nav_to.do?uri=problem.do?sys_id=f2a03f750fe10ec01c7e938172050e19%26syspar...

We were told it should be fixed in patch 8 of the Fuji release.

We experienced this on new installations and reinstalls of the scoped application. Some form layout / sections weren't being copied at all.

[The SN Nerd]

I can't see this record.

Is there a workaround?

[Thijs Daemen]

Hi Paul,

No, unfortunately ServiceNow did not have a (automated) workaround for the deployment of the application. The only thing that would work is what Dan Patino mentioned in his post

We found a workaround by adding the sys_ui_section record to an update set manually and applying the update set.

[The SN Nerd]

Ok, that is what I have been doing too.

[The SN Nerd]

I have had this exact same issue. I even posted about it last week but no-one replied

The Default view is in global, not in that application scope.

You can only have one default view, so this can't be fixed (until a patch).

It is good to see a fix is on the horizon, as this is frustrating.