HI,The request was closed completed(request item and task also) but still its shows into service portal home -my request tab (open request list) itself. pls advise why its still showing in the list.Thanks.
We all know the generative AI embedded in the ServiceNow platform part of the Now Assist package .The platform allows you to create your own generative AI workflows if you want, without any complexity .With Generative AI Controller, you can integrate...
Resolvers able to see tickets assigned on the groups but cannot update on Now mobile.
I need to add update action option on "action on selected rows" to update multiple records in dmn_demand_task
Hi,I have a field of type Currency (Invoice Amount, Outstanding Amount).When Im in a list view they show the currect currency(€40,445.48)But when I enter inside the record the currency change to $46,415.2328 (convert to USD instead of staying as €40,...
Hi Friends, Has anybody tried creating flow/subflow from AI/Now Creator? I am trying to move our old workflows to flows and subflows but Now Creator doesn't help much here. Even tried to do with Claude/GPT but doesn't help. Has anybody got the idea h...
This isn't a question instead it's a code suggestion for all those developer who're looking for a agent to do their job of creation of a REQ/RITM. This Scripted REST API accepts a POST JSON body, reads which catalog item to submit, uses CartJS to su...
Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....
I have a new requirement where users need to order a catalog item with a quantity greater than 10. Currently, we are using the cart functionality, and there is a limit of 10 choices. For our process, we need to implement some customizations while sti...
I have been task with unifying the current workflows (15) into a single use flow designer. I was planning on using a decision table for the approvals. Problem is that some of the catalog items require more than one approval depending on the value of ...
Hi, I'm wondering if scenario is supported and if it is, how it can be done. I have a ServiceNow instance which calls an external API to retrieve data from an on-premise system. The ServiceNow instance contains information on what the user can access...
Why I cannot find the table Requested Item[sc_req_item] while making a flow.I've tried searching it by both 'Requested Item' and 'sc_req_item' still can't find it.Thank you for the help.
When i try to update a record from flow designer, am getting below error. Error: com.glide.script.fencing.ScopedGlideRecord cannot be cast to com.glide.script.fencing.ScopedGlideElement I am using flow designer in scoped app, and also updating the re...
I struggled a bit with this and I saw some conflicting info so I thought I'd post what I found in case someone else finds it handy.In Zurich, there are new Custom UI ATF steps. I wanted to test a new related list button that opens a modal, allows use...
Hi Team, I have the requirement where customer wants to have the report should get displayed the data in yearly basis and also when we select the year there they can be able to select months, based on that they wanted to display the data.Please sugge...
