Hello! I am trying to update the "Attach" action when searching for Knowledge in the Agent Assist. Currently when you click "Attach" a modal is presented and you can add Comments. These comments and the article are added the Additional Comments field...
Procedure:Navigate to All > Service Level Management > SLA > SLA Definitions.Click New. The SLA Definition form is displayed.On the form, fill in the fields Type : SLA,OLA and UC SLA : SLA is an agreement between a customer and service provider.OLA:...
Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance.ServiceNow stores details on how to interact with external web services through REST in a REST Message record. The REST Message recor...
I am moving my update set from Xanadu to Yokohama. I am getting multiple errors of the same type. The description is - Could not find a record in sys_security_attribute for column security_attribute referenced in this update
Hello Experts,I am new to CSM .i am creating my first workorder.but i am facing issues with qualification group.OOTB qualification group will populate based on location.so as per OOTB functionality i have assign loaction for a group.now when i select...
Hi, Can any one suggest this method is not popup OOb box with Encryption and Without encryption option while uploading the attachmentWidget Angle provide :spAttachmentUploadType : Service function(spModal, $q, i18n) {'use strict';return {uploadAttach...
First question completed.
In the sys_dictionary table, I've the following field:But ServiceNow is allowing to store a value greater than 30 characters. For eg: It allowed to store a value of "Health and Safety - Customer responsibility" which is 43 characters long. Is this ex...
Hi,What is the significance of Action Name in UI Action? I only know that when we are calling server-side code from client-side, we use it gsftSubmit(null, g_form.getFormElement(), actionName), and then we write server-side logic. Even then, how is t...
Hi, I’m trying to hide a specific module from the Application Navigator for users in a particular user group, but I can’t remove the roles assigned to that group, as they are required for access to other functionality. For example, the module has vis...
Hi, I need to get the comments of the approval table when the approval is rejected for a catalog item.i have created an email script.The catalog item is Outlook Mailbox Permissions Request.When an approval is rejected, the comments has to be sent to ...
Is it possible to hide a variable like "Address" from a catalog item in ServiceNow once the request is fulfilled. Untill the RITM Is fulfilled variable should be visible, once it's fulfilled variable value or variable with value should be hide. Examp...
Good afternoon guys, what's up?On the csm portal I have some comments (mostly automatic) that are coming up with some HTML tags like in the image, can you help me solve this?
The list in workspace look like this for some users the Unassigned is not visible like this Can anyone help what might be the reason?
I am trying to call my mobile callable script include with this script: function onChange(inputName, newValue) { if (newValue == "") { return; } var assetTag = m_form.getValue("Asset tag"); var caller = new MobileScriptInclud...
