Form section changes not captured in update set
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‎01-11-2021 10:25 PM
Hi,I have moved one of the field in resolution information section in incident form in my dev instance,When this is moved to test instance the changes that is made in the form layout is not being captured.
Is there any way I can move this?

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‎01-11-2021 11:17 PM
Hi
Happy New Year.
When updating the Form Layout, the update set entry will show the entry for type Form Layout. The modification for the section and fields corresponding to the specific layout can be found in the update set payload field. So there is no need to capture it separately
Basically Records did not get capture in Update Set. There are two ways to check what is captured in update set and what not?
In short, the update set captures the system configuration changes you make to the system. This includes, but is not limited to:
- Tables
- fields
- form layout
- list layout
- business rules, client scripts, script includes, and other scripts
- workflows
- system properties
What it does NOT capture is your transactional data like
- Incidents
- Users
- Groups
You can Check in Customer Update Set what is Capture and what not.
open your update set from local update set.in related list you will see customer update set.
also there is one more way and it looks prominent to me
navigate to System Definition > Dictionary and filter on attributes CONTAINS update_synch.
Please refer
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Thanks and Regards
Gaurav Shirsat
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‎01-12-2021 01:19 AM
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‎01-12-2021 01:35 AM
refer this KB article on same
Form sections moved through update set do not reflect on the target instance
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader