Form values changes are not getting saved

[Kalaiarasan Pus]

I am facing a weird sort of issue. Whenever we are trying to save the form changes on few records, it is not getting saved. But the even weirder part is the changes are being reflected on activity history without the corresponding values being saved on form.

Has anyone faced such a issue?

The form appears to be getting saved when we hit 'update' button and redirection too works fine. I am not receiving any error neither do I have any script that could possible abort action.

[JR Asuncion1]

Thanks for mentioning that your instance is on-premise. Issue may be isolated on the setup.

I'll try to ask someone that has an on-premise instance if they're having the same issue. Hopefully, someone else here can help you with it.

Kind Regards,

JR

[Sreeja Gattu]

Hi Kalai,

We are on Jakarta Patch 4 and we are facing same issue. On changing the field values and clicking Save does not work and its not getting saved.

Do u have any solution for this issue?

Regards,

Sreeja

[warciech]

I noticed similar issue today. It happens just one one of the core tables and the difference factor seems to be having values in document_id field for the forms that do not want to save and redirect to somewhere else. This happens when saving via UI actions which work normally on rest of the records.

I cannot get to History -> List, it redirects as well. Background scripts can save on those records no problem. After removing document_id value form saves.

[Bridget6]

I created a dictionary override to fix my problem where I could not change the dependency of the assigned_to field to company. We are on Kingston. Worked like a charm.

https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/data-dictionary-...

[lalit007]

@iamkalai

did you get the solution for this issue?

we are facing the similar issue, on group table, we have a custom field which is not saving the value in database.

Tried to find out the issue with field watcher, SessionDebug but couldn't get any helpful info in logs.

This works fine in dev instance but not working in test environment.

Thanks.