Form view - Reference field is showing only 1 record to select

[masood1]

Hi,

I have a child class in which I have data related to users. On a form there is reference field (Company), when I open it to select company its showing only 1 record instead of showing all company records. What could be the reason, is there any filter applied and its restricting to show only 1 record.

Thanks.

[Sid_Takali · Accepted solution]

Hi @masood1 check the reference qualifier of the reference field. Try to investigate reference field Dictionary.

Regards,

Siddharam

[Sid_Takali · Accepted solution]

Hi @masood1 check the reference qualifier of the reference field. Try to investigate reference field Dictionary.

Regards,

Siddharam

[AakashG2703 · Accepted solution]

Hi @masood1,

Hope you are doing well.

Proposed Solution

As a solution, you just need to follow steps mentioned below: -

1. Right click on the "Company" Field and Click on "Configure Dictionary".
2. Look if there is any Filter Condition applied on the field or not under the "Reference Specification" Section.
3. Look if there is any "Reference Qualifier" added on the field under the same section mentioned above.
4. Check if this "Company" Field is dependent on another Field.
5. Look into all the sections inside Configure Dictionary.

Attaching snapshots for the reference: -

If you find this shared information/knowledge/solution helpful, please don't forget to mark my solution and reply as helpful and accepted.

Thanks ‌‌:)

Aakash Garg

ServiceNow Developer

[masood1]

Hi Sidhharam & Aakash,

Thanks both for the help, there was reference qualifier which was restricting to show only one company.

Is that possible that we can configure separate reference qualifier which will work for my form/reference field only without interfering with others work?

Thanks.