formatting additional comments in notifications same as in request

Raviteja K
Tera Expert

when additional comments are added with spaces, example

additionalcomments1

additionalcomments2

additiinalcomments3

in the notifications when these are displayed it is coming in the format

Additional Comments: additionalcomments1 additionalcomments2 additionalcomments 3

can we display additional comments in the notifications in the same format as it is entered in the  request?

 

1 ACCEPTED SOLUTION

In the mail script I have checked Newlines to HTML checkbox, it fixed the issue

View solution in original post

7 REPLIES 7

Shambhu5
Kilo Guru

Hi Ravi,

I am still confused about what exactly you want.

Can you share some Screen-shots so that I/other developers can get to know the issue?

Thanks

Additional comments given in the request

find_real_file.png

 

Additional comments displayed in the notification

 

find_real_file.png

 

I need the same format as in request

Hi,

I tried your same scenario in my Personal Instance and I am able to get it in the given format OOB. Please find attached 2 screen-shots:

1. Additional Comments of REQ
find_real_file.png

2. Additional Comments displayed in my Notification: (On Previewing that notification)
find_real_file.png

Is this similar with your scenario?

Please mark my answer as Correct/Helpful in case that helped you.

Thanks

Yes, how this is achieved?