FSO

[Vedavalli]

Hi 

Can we implement fso in shared instance?

[Harsh_Deep · Accepted solution]

Hello @Vedavalli 

Yes we can.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Harsh_Deep · Accepted solution]

Hello @Vedavalli ,

Please install all these -

com.sn_customerservice	Customer Service
	Customer Central
sn_bom	Financial Services Operations Core
sn_bom_clo_b2c	Financial Services Client Lifecycle
sn_bom_credit_card	Financial Services Card Operations
sn_bom_payment	Financial Services Payment Operations
sn_bom_loan_b2b	Financial Services Business Loan Operations
sn_bom_treasury	Financial Services Treasury Operations
sn_bom_deposit_b2b	Financial Services Business Deposit Operations
sn_bom_deposit_b2c	Financial Services Personal Deposit Operations
sn_bom_loan	Financial Services Personal Loan Operations
	Financial Services Business Life Cycle

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Harsh_Deep]

Hello @Dr Atul G- LNG 

Same thing i also answered her, then maybe it's not needed to answer the same again ?

[Vedavalli]

Hi @Dr Atul G- LNG 

What are the plugins needed to be activated?

[Dr Atul G- LNG]

Hi @Vedavalli 

https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/planning-and-poli...

The Field Service Management (field_service_management) is available as a separate subscription. This plugin activates related plugins, if they are not already active. After Field Service Management is activated, you can also activate additional plugins that provide demo data and enable a variety of features.

Plugins installed with Field Service Management

Plugin name	Plugin	Description
Automatic Assignment	com.snc.automatic_assignment	Automatically assigns tasks to agents based on specified criteria.
Field Service Mobile	com.sn_fsm_mobile	Manages the Field Service mobile components on an iOS or an Android mobile device. Field service agents and dispatchers can execute work order tasks, manage assets, and close work order tasks on their mobile device in online or offline mode.
FSM Agent Workspace (Deprecated)	com.snc.agent_workspace.fsm	Enables users to manage work orders and tasks within the agent workspace. The plugin has been deprecated in Vancouver release.
Field Service Management Demo Data	com.snc.work_management.demo	Adds demonstration data for the Field Service Management application covering the medical and telecommunication domains. Note: Installing this plugin adds new Configuration Item tables and relationships to the database.
Field Service – Questionnaire	com.snc.wm_questionnaire	Create questionnaire for work orders or work order tasks.
Field Service Management Mobile (Deprecated)	com.snc.work_management_m	Manages the Field Service classic mobile components. Agents and dispatchers can manage field service tasks using the dispatch map when the device is online and can access read-only tasks when the device is not connected to the Internet. This plugin has been deprecated.
Field Service Map (Deprecated)	com.snc.fsm_map	Field Service Map to view Agents, Tasks and Agent Routes.
Central Dispatch (Deprecated)	com.snc.central_dispatch	Allows visually allocating tasks to agents for a logged in dispatcher. Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service Management and Facilities Service Management.
Time Recording Core	com.snc.wm_time_recording	Enables time card and time recording functions for Customer Service Management and Field Service Management.
Time Recording for Field Service	com.snc.time_recording_fsm	Extends the functionality of the Time Card Management and Cost Management applications to Field Service Management.
Field Service – Signature Pad	com.snc.wo_signature_pad	Captures a customer signature for closed work orders. Creates a PDF of the work order that includes a summary of the completed work and the name and signature of the customer.
Blackout and Maintenance Scheduling	com.snc.blackout_maintenance_scheduling	Setup and configuration of blackout and maintenance schedules.
Dynamic Scheduling	com.snc.dynamic_scheduling	Enables dynamic scheduling for Service Management applications and provides support for bulk task recommendations and interval-based auto assignment.
Field Service Management CMS Portal	com.snc.work_management.cms	Enables you to launch Field Service Management and other Service Management applications from a single CMS page. This plugin is being deprecated.
Field Service Management Geolocation Demo Data	com.snc.work_management_geolocation.demo	Enables geolocation capabilities for the Field Service Management application.

[Harsh_Deep]

Hello @Dr Atul G- LNG ,

Please try to understand the question, He is asking about FSO not for the FSM.

[Dr Atul G- LNG]

Thanks for correcting me.