Full Scan Stuck at Loading

[SerekCS]

Hello Everyone,

I'm trying to run a Full Instance Scan but It eternally gets stuck at Loading. I check progress workers but nothing is stuck, I tried other users and even going suite by suite but nothing as soon As I start a Scan it gets stuck at Loading. 

Has anyone encountered this before? Please Advise.  and Thank you for your time.

#Health #Scan #Instance #FullScan #HealthScan

[Tanushree Maiti]

HI @SerekCS 

• Type cache.do into the Application Navigator search bar and hit Enter to flush the instance cache.
• Clear your browser cache and perform a hard refresh, or test in an Incognito/Private window
• "Open the Scan Result record, and copy the "progress_id" value (for example look at the XML). Then within the Progress Worker table [sys_progress_worker], search for a record with sys_id being the progress_id and its status".  Refer: https://www.servicenow.com/community/instance-help-forum/need-a-way-to-stop-the-full-scan-that-s-run...
• You can take help of KB0966883 List of Checks for Instance Troubleshooter