Hi Team ,
Issue is this :-
I have raised Hi Ticket
Subject: SailPoint Access Request - Service Catalog the RITM stage is coming as "Fulfillment - Cancelled
Description: We have SailPoint integration in place in all three instances, We have noticed that for the out of the box catalog "SailPoint Access Request - Service Catalog" in the RITM form the stage is coming up as "Fulfillment(Cancelled). We haven't wrote any script to change the stage of the RITM form.
Please suggest us if this stage is coming from the SailPoint end or its an issue with ServiceNow which we can fix , if yes then please suggest which out of the box script or workflow is changing the stage to Fulfillment(Cancelled). This stage we haven't noticed in our any other catalogs.
This is the response from HI Ticket -
Hi Nani,
I have investigate this issue further and have made the below observations:
Cause: The issue is caused due to Workflow getting cancelled as it is reaching the limit of "Max Activity Count" which is defined as 100.
Request:
https://xyzdevl.service-now.com/nav_to.do?uri=sc_request.do?sys_id=7bd41e988720c610158285d50cbb351f
RITM:
https://xyzdevl.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=bfd41e988720c610158285d50cbb351f
Workflow Context:
https://xyzdevl.service-now.com/nav_to.do?uri=wf_context.do?sys_id=90e41e988720c610158285d50cbb35ab
https://xyzdevl.service-now.com/context_workflow.do?sysparm_stack=no&sysparm_table=sc_req_item&syspa...
Workflow Definition:
https://xyzdevl.service-now.com/wf_workflow_version.do?sys_id=039d280187280e10158285d50cbb3512&syspa...
You can see that the "Max Activity Count" is 100. Hence the execution gets cancelled after 100 activities are triggered.
[Adding Screenshots ]
After Some time again they sent an response like this
Hi Nani,
the workflow has looping design and it is exceeding the maximum activity count defined (100). Hence the execution gets cancelled after 100 activities are triggered.
Use a setting (Maximum activity) that is at least 10% greater than the total number of executing activities you anticipate in your workflow.
Please review the below support article which is related to this issue:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0662341
Kb Article is like this
As per the ServiceNow vendor Where should i look and what update i need to do can anyone please help , I am unable to break this .
This is the Workflow
Can anyone please help here , what should i need to do .
Thanks in advance
