FWD Inbound Rule Caller ID

[Navneet3]

Hello 

I have an issue with FORWARD inbound rule which is setting the CALLER to GUEST.

I have gone through the community posts and I am using the following script  which sets the CALLER from the body of the email but the incident keeps setting the user to GUEST. I am so frustrated why the CALLER can't be set from the body of the email. Please see the attached for the inbound rule and the script.

I need help PLEASE.  I need to resolve this ASAP.

Thank you so much in advance.

[Sandeep Rajput]

@Navneet3 Please check if there is any onBefore business rule on your table which is overriding the caller as Guest.

[Navneet3]

We don't have BR for Caller.

[AshishKM]

try to print the sys_id of that record which you are setting to current.caller_id and match with the same user ( sender ) in User [sys_user] table, if its not same then system is considering the guest.

[Navneet3]

Do you already have a script I can use?