FWD Inbound Rule Caller ID

[Navneet3]

Hello 

I have an issue with FORWARD inbound rule which is setting the CALLER to GUEST.

I have gone through the community posts and I am using the following script  which sets the CALLER from the body of the email but the incident keeps setting the user to GUEST. I am so frustrated why the CALLER can't be set from the body of the email. Please see the attached for the inbound rule and the script.

I need help PLEASE.  I need to resolve this ASAP.

Thank you so much in advance.

[AshishKM]

Did you check the sys_id of below line "gr.sys_id" should be same person forwarding the email. 

Get the sys_id and check in user table, if the result record is the same user who is forwarding the email.

current.caller_id = gr.sys_id;

[Navneet3]

Hi

I am forwarding the email and I am the ADMIN. I exist in the user table.

thank you

[AshishKM]

still, i would suggest to get this in log and check that sys_id matched with your profile or guest one.

[AshishKM]

Hi @Navneet3 , Please attach the script. 😎

-Thanks,

AshishKM

[Navneet3]

I have attached it.