g_form.getReference issue in portal

[manibaig]

Requesting Access (User/E": TypeError: Unable to get property 'email' of undefined or null reference

here is the code (working fine on platform but not on portal), i am not sure how to use GlideAJAX. Appreciate your help

var userID = g_user.userID;

var isPM = g_user.hasRole('pm');

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

if(isPM){

g_form.setValue('u_user_s_email_address', g_form.getReference('u_user_name').email);

g_form.setValue('u_hire_submission_date', g_form.getReference('u_user_name').u_hire_submission);

g_form.setValue('u_user_s_telephone', g_form.getReference('u_user_name').phone);

} }

[sachin_namjoshi]

g_form.getReference() DOES NOT work in service portal.

You will have to use glide Ajax.

Regards,

Sachin

[manibaig]

can you share glide Ajax code (i am new to glide Ajax)

[sachin_namjoshi]

Please find below code for glide ajax for your requirement

https://community.servicenow.com/community?id=community_article&sys_id=9f7ce2e1dbd0dbc01dcaf3231f96196e

Regards,

Sachin

[DScroggins · Accepted solution]

In order to use g_form.getReference() in portal you must use a callback function like so:

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

var userID = g_user.userID;

var isPM = g_user.hasRole('pm');

if(isPM){

g_form.getReference('u_user_name',function(user){

g_form.setValue('u_user_s_email_address', user.email.toString());
g_form.setValue('u_hire_submission_date', user.u_hire_submission.toString());
g_form.setValue('u_user_s_telephone', user.phone.toString());

});

}

}

 You can also utilize GlideAjax to call a script include then return the user values as needed.

Please see the below link for reference on what client scripts and APIs work in Service Portal:

Service Portal & Client Scripts