g_form.removeOption() is not working for a Catalog Client Script variable field

[Saurabh8]

Hi Team,

* I have created a variable for a record producer which is referring to "sys_choice" table and populating it in the front end

* I have created a onChange Catalog Client Script to remove couple of choices based what I select from the drop down, for the previous variable

Unfortunately the g_form.removeOption() method which I am using is not working at all!

Can someone please guide me as to what is the issue? I have also tried with g_sc_form.removeOption() but isn't working.

Attached is the screen shot for your reference.

Thanks and Regards

Saurabh

[Saurabh8]

Hey Sumanth,

Worked! I just had to select the "Type" as "Select Box" for the variable field instead of "Reference". It's working as expected. Thank you!

Regards

Saurabh

[SumanthDosapati · Accepted solution]

Glad! You can mark an answer as correct and helpful if it solved your query. So that it benefits future visitors as well.

Regards,
Sumanth

[Allen Andreas]

Hello,

If you're trying to filter values from a reference field, you'd need to use a reference qualifier to do so.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Saurabh8]

Hey Allen,

Thank you for your guidance. I just changed the type to "Select Box" and it worked.

Regards,

Saurabh

[Harish KM]

Hi g_removeOption() will not work for reference fields. You need to use reference qualifier to restrict the values. You need a script include to filter the records and call the Script include using reference qual

example here

https://community.servicenow.com/community?id=community_article&sys_id=8ffacb6ddb18f010414eeeb5ca9619aa