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Activity in Developer

Catalog Variable to RITM Requested For Mapping Issue

I have a Catalog Item with a Requested for variable. I am mapping it to the RITM Requested for field using a Workflow Run Script:current.requested_for = current.variables.requested_for;In the RITM List View, it shows the selected Requested for user c...

  • Question

Filter issue in knowledge Management overview

Hi all,I got two filters, Knowledge base and ownership Group.When I select any knowledge Base, ownership group filter should show groups based on knowledge base. Tried making many data filter but I can't achieve.  

  • Question

Resolved! How to relate a Catalog Item to a Service Offering

I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.Can anyone point me in t...

  • Question

Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

  • Question

List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

  • Question

GlideRecord cannot be called from server script in widget editor

I would like to use the value of a field in a record called from a knowledge table in a widget.But the value is not assigned to gr.Server Script  (function() { var gr = new GlideRecord('kb_knowledge'); if (gr.next()) { var shortDescription = gr.s...

  • Question

Resolved! We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

  • Question

Resolved! To Revert a Field to Its Original Value

Hi AllI have a requirement and would really appreciate any help or guidance.The issue I am facing is with Scenario 2.For example, if the original Case Type is Incident:Assignment Group satisfies all 3 criteria → Case Type changes from Incident to App...

  • Question

Resolved! GlideDBObjectManager and GlideNumberManager

GlideDBObjectManager and GlideNumberManager are used in NumberManager(Script Include).. Please tell me how to know the contents of these two processes.

  • Question

Ownership group not following Knowledge base

Hi all,I have a knowledge Base filter placed in knowledge management overview dashboard. And Ownership group filter also.  When I select any knowledge base, the ownership group filter is not being followed. I am also pasting all the configurations fo...

  • Question

Condition in query Business rule

I have requirement where a user part of "Legal Tech Group" should see every request raised under particular category and users under "Tech queries requestor group" should only see the request where they are the requestor. This requirement is addition...

  • Question
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