when HR case is suspended for a specific date and when the date is coming because of the scheduled job its coming work in progress at the time mentioned in the scheduled job. because of that we are loosing SLA based on country. Instead of scheduled job we have created one after query BR where it will calculate the time from the suspended date to fallow up date. But it is not working as expected. what would be the best practice to create this type of requirement.
Thanks,
Uday Kumar
