Generate a notification for change task assignee

[DevtoSME]

Hi so i need to create a change task notification for the "additional assignee list"  field i added to the change request form (renamed implementers) and i need this notification to go out when the change request changes to implement and a change task is added.  the conditions i have set as of now is not producing a notification so i think im missing something. 

it could be adding "type is implement" but I'm not sure. need some advice.

I'll also need to follow the same structure for the notification for custom field for verifiers that goes out when the sate is review

[Kieran Anson]

For the condition of where the state changes, you'd use a condition of 'state .changes to. implement' , however the added complexity of the related record creation likely means a condition filter won't work.

A change moving to implemented and a change task being created will be two separate actions. Will the change task also hold the additional assignee users?

Or

The condition being a dot-walk condition of Change Request.State is implement

[DevtoSME]

Its not generating a task, I wanted to ask if a list type field is able to be used for notifications because outside of that i don't see why its not working when all the conditions align with the change_task.itil.role

[Kieran Anson]

"I wanted to ask if a list type field is able to be used for notifications"

It depends on what you're wanting? A list type field can be used as the recipients of an email notification

[DevtoSME]

Yes that what I'm trying to achieve. I'm using the additional assignee field to add users and those that are added should receive a notification for the task. i used the same conditions as the change task but no notification was produced.