Generating SLA Report as PDF
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10-14-2023 03:23 AM
Need to generate SLA report. That should be in PDF in below attached format.
It will be great if i get the solution for this problem, and thanks in advance.

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10-14-2023 09:01 AM
Hi @anusha1 ,
You can create a report on task_sla table as below (you wouldn't have exact fields in out of the box report)
You can export as PDF
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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10-15-2023 12:02 AM
Hi @anusha1 ,
The attached report example that you have given is not possible in ServiceNow. You can instead either create reports through the report designer or through performance analytics to get the metrics and visualization that you need.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regars
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/