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‎12-18-2015 09:40 AM
There's a "Switch to UI15" button in the System Settings window that allows users with the "admin" role to "downgrade" to UI15:
...and there's a "Switch to UI16" button on the Settings drop down in my dev instance running patch0-hotfix1:
... but it has disappeared in a client's patch1 version:
I know it is controlled by the "use.concourse" User Preference, but what happened to the switch button?
Solved! Go to Solution.
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‎01-04-2016 02:28 PM
Turns out it was due to the "glide.product.help_show" system property being set to false. Setting it to "true", logging out then back in solved the issue, BUT, if you have it set to false, it's because you probably want to hide the help icon in the first place:
You might have a reason for that and will not want to set the property back to "true". In that case, you can create a Module as a workaround:
Create the Module with the following details:
Roles: admin
Link type: HTML (from Arguments:)
Arguments: <a id="u_switch_to_ui16" class="menu nav_menu_header" onclick="top.location.href = '/navpage.do?sysparm_userpref_use.concourse=true'"> Switch to UI16</a>
Add it to whatever Application you want (Self-Service or whatever). It will only show up for your admins. It will be there even in UI16, but it's just not worth writing a client script hack to fix a very small issue.
Why they used the "glide.product.help_show" system property for 2 different purposes is a whole other issue.
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‎12-28-2015 01:20 AM
There is no "glide.ui16.show_switch_link" property in Geneva as far as I know. There was a "glide.ui11.show_switch_link" property in previous releases.
Things to check:
1. Is plugin called "Concourse Navpage" (com.glide.ui.concourse) active?
2. Do you have "admin" role when you are trying to switch from one UI to another? (we require admin role for this)
Regards,
Sergiu
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‎12-28-2015 01:26 AM
We don't have a plugin called Concourse Navpage, that might be the problem I assume.
I assume this is somethign HI has to activate?
We've got the User Preference use.concourse though, if I manually change it to true I'll get the UI16 again, but as soon as I've switched to UI15 the button dissapears again.
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‎12-28-2015 01:32 AM
Plugin requires maint access, that's why you probably don't see it. But if you change the user preference and you are able to get the UI16, it means plugin is already active (comes active by default in Geneva).
Do you have a glide property called "glide.ui.ui15_switch_roles" available? (by default it's not present and has a default value of "admin").
Regards,
Sergiu
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‎12-28-2015 01:46 AM
We don't have a sys property named "glide.ui.ui15_switch_roles" (we are going from Eureka to Geneva, skipping Fuji).
I tried to add it manually but it doesn't help, still no switch-button
This is what I used for the sys property
Name: glide.ui.ui15_switch_roles
Application: Global
Type: string
Value: itil (also tried with leaving it blank or adding admin, but still doesn't work)
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‎12-28-2015 02:03 AM
Property is not there by default as I mentioned, but the conditions to have the button to switch to UI15/16 are:
1. Plugin "Concourse Navpage" (com.glide.ui.concourse) active
2. If property "glide.ui.ui15_switch_roles" is defined, then it should have "admin" value (if it's not defined, that's fine as it takes automatically admin value)
3. Plugin "UI11 - Navpage layout with multiple panes" (com.glide.ui11) is active as well
The user preference "use.concourse" is set to "true" when you move from UI15 to UI16 and back to "false" when moving back to UI15.
Regards,
Sergiu