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06-04-2025 09:45 PM
Hi All,
I have a catalog with Muti Row variable set, I want the information stored in the multi row variable set of submitted RITM. I can extract this information using flow designer's get catalog variable action but I want to get this using PowerShell RESTAPI.
I've tried using below code but I'm not able to get the values from it.
$instance = "https://servicenow.com"
$snowuser = "user"
$snowpassword = "password"
$ritmNumber = "RITMXXXXXXX"
# Authentication setup
$pair = "${snowuser}:${snowpassword}"
$encodedAuth = [Convert]::ToBase64String([System.Text.Encoding]::ASCII.GetBytes($pair))
$headers = @{
Authorization = "Basic $encodedAuth"
"Content-Type" = "application/json"
Accept = "application/json"
}
# Get RITM sys_id
$ritmUrl = "$instance/api/now/table/sc_req_item?sysparm_query=number=$ritmNumber&sysparm_fields=sys_id"
$ritmResponse = Invoke-RestMethod -Uri $ritmUrl -Headers $headers -Method Get
$ritmSysId = $ritmResponse.result.sys_id
# Get MRVS sys_id from sc_item_option_mtom
$mtomUrl = "$instance/api/now/table/sc_item_option_mtom?sysparm_query=request_item=$ritmSysId"
$mtomResponse = Invoke-RestMethod -Uri $mtomUrl -Headers $headers -Method Get
Solved! Go to Solution.

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06-05-2025 05:30 AM - edited 06-05-2025 05:31 AM
I used it for Form variables. I think it is not working for MRVS. Now, only possible option is to access "Multi Row Question Answers" table:
User the Below URL:
https://<instance>.service-now.com/api/now/table/sc_multi_row_question_answer?sysparm_query=parent_id%3D<sys_idof RITM>&sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_fields=item_option_new%2Cvalue%2Crow_index&sysparm_limit=10
In your code I noticed that you have RITM number. If you don't have sys_id of RITM, then run the API already shared to get the sys_id and then use this api for MRVS.
This API returns each variable as separate line. Eg it you MRVS has 5 variable and you have 2 rows then this returns 10 record.
row_index value from the return JSON will give you the particular row number. It will be same for all the variables in a particular row and it is a random integer. Use this row to identify the row and then take variables value from each entries
Palani
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06-05-2025 06:55 AM
Hi Ankur,
Thanks for your support. I've tried this already. I was able to get the field information not the values of submitted RITM.