Get Field changes specifically Caller name into Journal Entry.

[Cent]

Just wanted to know if there is a possible way to get the Field Changes of an incident specifically caller name into the journal entry? or it can be done dragging the caller name into the additional comments/worknotes entry so it can be recorded. Thanks!

[Neeraj31 · Accepted solution]

@Cent You can write one Before Update Business Rule with below script.

Condition: Caller Changes

Script:

(function executeRule(current, previous /*null when async*/) {

	current.work_notes = 'Caller: ' + current.caller_id.name + ' was ' + previous.caller_id.name;
})(current, previous);

 Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!