Outage task & task number

dev_K
Tera Contributor

‎09-11-2024 07:56 AM

Hi All,

 

 

any idea what is the purpose of the tasks related to an outage?

 

dev_K_0-1726066561220.png

 

 

What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the incident. What is the purpose of this?

 

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Mayur2109
Kilo Sage
Kilo Sage

‎09-11-2024 08:04 AM - edited ‎09-11-2024 08:09 AM

Hi @dev_K ,

Outage : Basically, Outage means getting a downtime so to understand this you can consider that in a particular incident for its solution we want a downtime so you can create an outage for that particular incident and mention the start and end time so to mention the interruptions.

 

So it might be possible that outage is created for multiple incidents of same type thats why you can see multiple incidents Task on related list.

 

If you go to incident 1838 & 0011 bring outages related list on form you can see same outage number for both incidents. Task number field might be the first incident for which outage was created.

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

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