Get Most available Agent of particular Queue using Flow Designer.
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03-16-2024 09:59 PM
HI Members,
I need to achieve one functionality using Flow Designer. My requirement is :
a. Suppose there is a Group named 'Test' which contains some group members.
b. Need to get user Id record of the most available member of the group for chat.
The functionality i need to put inside a Flow designer so i can get the userRecordID and use for further process within same flow.
Any help would be highly appreciated.
Thanks
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