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Get Most available Agent of particular Queue using Flow Designer.

srvalw92
Tera Contributor

HI Members,

I need to achieve one functionality using Flow Designer. My requirement is : 

 

a. Suppose there is a Group named 'Test' which contains some group members.

b. Need to get user Id record of the most available member of the group for chat.

 

The functionality i need to put inside a Flow designer so i can get the userRecordID and use for further process within same flow.
Any help would be highly appreciated.


Thanks

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