get reference

[tghadage124]

Hi guys , 

here I am trying to display a message " please look into it urgently as its issue related to VIP user when caller is VIP "  and priority is one on submit but its not going inside the loop to check can you please help you figure out if I am checking it correctly.

function onSubmit() {

    //Type appropriate comment here, and begin script below

    var user = g_form.getReference('caller_id',getcaller);

    var pri = g_form.getValue('priority');

    function getcaller(user) {

        if (user == 'vip' && pri == 1) {

            g_form.addErrorMessage('please look into it urgently as its issue related to VIP user');

        } else {

            g_form.addInfoMessage('everything looks good as of now');

        }

    }

}

[tghadage124]

Hi @Amit Verma , 

Have tried it worked.

thanks

[Amit Verma]

@tghadage124 

Glad to know it worked for you! Can you please accept the solution as the right answer and mark it helpful for others in the community to follow.

[Community Alums]

I'd recommend converting the get reference scripts to a script include. In my opinion it's better practice and you can reuse it when you're checking for VIP elsewhere