Get variable display value for CMDB record creation

michael_smith
Tera Expert

‎10-02-2024 10:47 AM

Hello,

Software engineering student here taking my first JavaScript class and I have been tasked with some work in SN Flow Designer. Basically what I need to do is to create a CMDB entry in a Flow Designer using the variables from the Catalog Item. Some of the fields are easy and map to a variable, but other variables, such as drop downs and reference fields are not so straightforward. Can someone please help me out with how I would script these variables?

 

michael_smith_0-1727891075760.png

For example, here I would need to populate the Circuit type field with the display value of a selectbox variable type.

 

Also any resource recommendations I should be looking at for scripting in ServiceNow as I grow my JavaScript skills would be super appreciated.

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debendudas
Mega Sage

‎10-02-2024 10:55 AM

Hi @michael_smith ,
Please refer to this: Flow Designer Field Mapping - ServiceNow Community

var mapObj = {
"critical": "critical",
 "major": "high",
 "minor": "moderate",
 "warning": "planning",
 "ok": "low",
}

return mapObj[fd_data...] // need to update the fd_data.enter_path_here_to_get_severity

 

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍! 

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