How to load submit catalog item response RITM Number to flow variables

AnilM99
Tera Expert

Hi team,

How to load submit catalog item response RITM Number to Sub-flow variables

RITM Created successfully but i want to load RITM number to sub-flow variables

 

Thanks,

Anil!

1 REPLY 1

Shubham_Jain
Mega Sage

@AnilM99  Try this out if it works for you...

  • Trigger: Service Catalog > Catalog Item Requested
  • Action: Lookup Record (Get RITM based on sys_id)
  • Action: Set Flow Variables (Set ritm_number to the RITM number)
  • Action: Use the ritm_number in your desired flow logic (e.g., send notification, log it, or update a record).

Hit the "Helpful" if it helps anyway. 

 

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Shubham Jain