Getting 429 Error with service now : The server sent HTTP status code 429: Too Many Requests'
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01-08-2020 04:34 AM
Getting 429 Error with service now : The server sent HTTP status code 429: Too Many Requests'
As part of one case we are trying to insert/update 10000 records in servicenow using SOAP APIs and after some time of the request initiation we are getting a 429 too many requests error.
The support engineer has done some indexing on some tables and the issue frequency was reduced however we understood that there are only 2 servicenow boxes/servers available at backend and want to increase them to solve the issue permanently.
Could you please guide us on the process to increase the servicenow underlying boxes/servers?
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01-10-2020 02:36 PM
Hello,
You must work with ServiceNow (HI) regarding your 429 error. Basically you are consuming all available API semaphores. You can either throttle the amount of requests which are being sent to the instance to try and reduce the resource usage or you can see if ServiceNow will add additional nodes to your instance and increase the available queue depth. Hope this helps.
--David
