Getting error vaVars not defined in VA Script

[Community Alums]

Hi All, 
I am writing this script,

(function execute() {

    // Fix as part of STRY0077174

    if (gs.nil(vaContext.liveagent_application)) {

        // Split user criteria string to get array output

        var userCriteria = gs.getProperty('va.hr.user_criteria').split(',');

        // returns true if at least one user criteria matches to the current logged in user

        var userMatches = sn_uc.UserCriteriaLoader.userMatches(gs.getUserID(), userCriteria);

        if ((userMatches) && (vaVars.LiveAgent_BusinessService != 'impact'))

            return true;

    }

    else if ((vaContext.liveagent_application == 'hr')&& (vaVars.LiveAgent_BusinessService != 'impact'))

        return true;

})()

And when the topic is running in the logs I can see the Error as: vaVars is not defined, but in topic in variables I can see the LiveAgent_BusinessService.
Please assist.
Thanks

[Victor Guzman]

Hello @Community Alums , did you find any solution for this situation or a Workaround? 

I am facing the same. situation. Additionally, when I print it in a text field in the topic flow, the vaVars variable has data, it looks the problem is when we try to use it in the conditions of the topic.

[Kavita_Bhojane]

Hi @Community Alums,

Have you added your variable under Script Variables? If not please add the same.

Let me know what happens.

If this post helps you in any way, please mark it helpful 👍 and accept the solution.

Thanks,

Kavita Bhojane

[Amit Gujarathi]

HI @Community Alums ,
I trust you are doing great.
As a safeguard, you can assign a default value to vaVars if it's not defined. For example:

var vaVars = vaVars || {}; // This sets vaVars to an empty object if it's not already defined