Getting Started Using ServiceNow WSDL Web Service

charlesbastian · ‎08-31-2015

I am working on creating an integration between ServiceNow and NetSuite. I have the Incident WSDL set up and it is able to pull information, if I have the sys_id. Problem is, the only way I can figure out how to get that ID is via the UI.

Is there a REST API or a SOAP API that I am missing, that will query based on the ticket ID (something like INC0012345)? I've looked through the documentation, but I'm not finding anything that calls that. When using the SOAP WSDL, my only option for the request is the sys_id.

That being said, I'd rather use a REST API. But, I'm not 100% sure how to properly form a CURL request for ServiceNow, so that I can get the auth token, to place in the header of our integration software (that's the easiest way I have found to grab it). Thanks for any assistance with this (even if it's just pointing me to a page I may have missed in the docs).

srinivasthelu · ‎08-31-2015

You can use getRecords function for querying through ticket number.

<SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://www.service-now.com/incident" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">

<SOAP-ENV:Body>

</getRecords>

</SOAP-ENV:Body>

</SOAP-ENV:Envelope>

This input to getRecords function should return you the matching incident record.

View solution in original post

Brad Tilton · ‎08-31-2015

I would take a look at these responses:

REST API : Is there a way to get incident details by case number

Rest API Update Incident Status

silas1 · ‎08-31-2015

Definitely if I had the choice to use REST I would prefer it over the SOAP API. It's just easier to get your client up and running compared to SOAP. If you're on Fuji then you can use the API Explorer to explore and test sending various requests through the REST API.

You can use either OAuth or Basic auth to authenticate with REST. Check out this Getting started page.

kiranbahl27 · ‎03-12-2018

Hello

I am on Jakarta, we use SSO to loginto SN I have a user account and need to set it up for WSDL and this account needs to be able to access the WSDL how can i do this any help will be very helpful I am very new to this