Github integration for global scope and work methodology

[tbenbenisti]

Hi,

Our organization is considering starting work with GitHub.

I'm trying to understand what the meanings are.

We have the ITSM module, and currently, all of our components and implementations are based on the global app.

From my understanding, I can sync only a custom app (even if it's a global custom app).

I saw that I can import files, for example, a global incident client script, but then this client script moves to my new custom app, and it's not on the global app anymore.

What is the impact on the current components?

How does it impact on the day-to-day process and the dev team work?

Maybe someone can share how it works in his/her organization.

Thanks.

[Aaron_Braun]

You should be able to use source control with global apps, just can't use it with the global scope itself.

[JavierPM]

Hi @tbenbenisti, I'm the community manager at Exalate.

As Aaron mentioned, the GitHub integration in ServiceNow isn’t as seamless as in other dev platforms. This may require adjusting your team's review and deployment workflow. Also, you could consider other integration tools, for example Exalate, which is a more flexible tool to sync GitHub, ServiceNow, and Jira—helping keep your user stories, code, and updates connected seamlessly across both platforms.