Giving User view access to Outbox

[Staxed]

How would I go about giving a user permission to view emails in the outbox?  I've looked all over and I can't find anything in documentation that says what roles might control access to the outbox, and searching roles doesn't come up with anything either.

[Allen Andreas · Accepted solution]

Hi,

Out of box, this is the description of a user's access regarding an email:

If email is associated with a record, read access is tied to that of the record. Email visibility can be additionally restricted by notification by configuring the conditional_email_visibility table. 

Otherwise, admin can see them all.

Alternatively, you can create a role, with "read" access to the sys_email table that gives a bit more and then issue that to users as you need.

To then have the "Outbox" module show up in left-hand navigation, like it does for 'admin', you'd need to edit that module (hover and click pencil icon) and then add that custom role to the module (currently it's overrode and limited to admin, only).

Please mark reply as Helpful/Correct, if applicable. Thanks!