glide.authenticate.sso.redirect.idp connection issue appears

[petterbj_rgmo]

Hello all,

I am working with a client where we have a on-premise ServiceNow solution. We have a load balancer in front of 3 nodes running ServiceNow application. We have created a SSO integration with ADFS 2.0.

To verify that the IDP record and ADFS is configured correctly we have tried to use the <instance>.service-now.com/login_with_sso.do?glode_sso_id=<sys_id_IDP>. This works just fine and we are authenticated to the ADFS.For automatically sending the users to authenticate to the IDP we are trying to add the following property: glide.authenticate.sso.redirect.idp, type: string, value: IDP sys_id. This has worked for clients which have a cloud based ServiceNow architecture. When we add the glide.authenticate.sso.redirect.idp property the connection to the application dies and we are kicked out of the instance. We are not able to access the IDP and authenticate after the system property has been added to the system. Has any one experienced something similar?   Is on premise ServiceNow working different from cloud-based ServiceNow?

Debugging this has been a nightmare as we do not have anything to go on. I can reach the instance with running ping from CMD, but when i try to hit the URL I get a message stating that the connection was not made.

Is this a connectivity issue, or is there something in ServiceNow that we are missing?

[syedfarhan]

Hi ,

Please try this property :

Name :glide.authenticate.sso.saml2.idp

Type : String

Value : Identity Provider URL . You can get this from IDP . or try sys_id of IDP.

Thanks,

Syed

[petterbj_rgmo]

What will this system property do?

[syedfarhan]

The Identity Provider URL which will issue the SAML2 security token with user info.

You can access the IDP and authenticate

[petterbj_rgmo]

I do not think that property is the correct one. This will not force the authentication of users.