'glide.ui.activity_stream.multiple_inputs' not working

snowtech1
Tera Expert

Have set this property to true, yet the journal fields are available only one at a time.

find_real_file.png

Individual user preferences are accurately saved for this feature.

I have impersonated different users, without any preferences, still I see only one journal field,

find_real_file.png

The global property is not taking effect. Am I missing something?

Thank in advance.

3 REPLIES 3

t_a_rogers
Kilo Expert

We are experiencing the same. Helsinki Patch 3. Would love to hear what is missing here.


Travis,


Did you try user preference or system property?


We created an user preference and its working fine.



User Administration > User Preferences


Create 'glide.ui.activity_stream.multiple_inputs'


System: True


User: empty


Type: String


Value: true


t_a_rogers
Kilo Expert

I just realized (from your screenshot) we are both doing it wrong. We were inputting this as a System Property (sys_properties.list), when we should have been adding it as a User Preference (sys_user_preference.list). Follow below and it should work for you, as it just worked for me!



  1. Navigate to the User Preferences table by entering sys_user_preference.list into the application navigator filter bar in Geneva UI16, and pressingEnter.
  2. Filter the list by Name, Is, glide.ui.activity_stream.multiple_inputs
  3. Any users that have manually set their preference by clicking the stack icon will have entries here, indicating their preference. If you would like to clear all user preferences, you can simply delete all of the records here. We'll create a global default preference next.
  4. Click New to create a new record.
  5. Set Name to glide.ui.activity_stream.multiple_inputs.
    Set the System tick-box to true (ticked).
    Set the Type to string.
    Leave the User field blank.
    Set the Value to true.
    Click Save.

(Stolen from SN Pro Tips — ServiceNow: What's New in Geneva & UI16 (Pt. 2) )