GlideRecord was not working inside mail script

[Jaeik Lee]

I used GlideRecord in mail script, but it did not work. 

that is parts of my script using GR.

var tt = new GlideRecord("incident");

tt.addQuery("sys_id", current.sys_id);

tt.query();

while(tt.next()){

 ...inside code...

}

[Anand Kumar P]

Hi @Jaeik Lee ,

If you’re notification is in incident table you can directly get value with current object 

template.print('Hello ' + current.caller _id.getDisplayValue() + ',');

Notifcation html ${mail_script:mail_scriptname}

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand