Glidewindow catalog client script Onload not working on service portal

[Piyush291]

hi All,

I have created a catalog client script on Load using glidewindow. When i tested on Portal it is triggering the Java console error. Kindly help

function onLoad() {

var dialog = new GlideDialogWindow('EAP_popup');
dialog.setTitle(new GwtMessage().getMessage('Confirmation'));
dialog.setSize(750,1000); 
dialog.removeCloseDecoration(); //Remove the dialog close icon
dialog.setPreference('cancel_url', '/google.com');
dialog.render();
}

[AbhishekGardade]

Hello  Makk,

The way to do popups in Service Portal is with a Modal. You can find more information about spModal here.

Please mark as Correct Answer and Helpful, if applicable.

reference links:

https://community.servicenow.com/community?id=community_question&sys_id=1ea60765db1cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=2f700be1db98dbc01dcaf3231f96...

Solutiion :

https://serviceportal.io/modal-windows-service-portal/

GlideDialogWindow is not supported in service portal.

Thanks!
Abhishek Gardade
Hexaware Technologies

[Omkar Mone]

Hi 

It won't work on portal because you are calling a Ui Macro or something related to jelly scripting that is not supported on portal. You can make use of Macro Variable instead in which you can add a ui macro as well as widget which will work on portal. If it is just a pop up with button you can use sp modal as well. Check below - 

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading || newValue == '') {
		return;
	}
	var html = "Search Results.";
	// Use spModal to pop the HTML
	if (html) {
		spModal.open({
			title: 'Possible search results: ' + newValue,
			message: html,
			buttons: [
				{label:'OK', primary: true}
			],
		});
	}
}

Regards,

Omkar Mone

[Piyush291]

I have created a UI page for this and called in a client script.

[Omkar Mone]

Hi 

Yes that's right, UI Page uses Jelly scripting which will not work on Service Portal.