Global search bar is not visible for some users in some browsers

[Pooja P]

Hi Team,

We are facing issue some users are unable to see the Global Search bar in some browsers , they are able to get it after clearing cache, Logout and login and clearing browser history.

Want to understand anything is affecting from SNOW to be checked other than role in system property glide.ui.can_search ?

Urgent one since we are unable to replicate in lower isnatances.

Thanks,

Pooja

[Ankur Bawiskar · Accepted solution]

@Pooja P 

So it's a cache issue only then.

Try raising a case with ServiceNow and they might help here.

If my response helped please mark it correct and close the thread so that it benefits future readers.