Global Search Catalog Variables on Inactive Tasks

[jl171]

Is there a way to have inactive catalog tasks/ritm variables included in global search? Removing the filters for sc_request and sc_task on the "Text Search Groups" table does not produce the desired result.

[James Chun]

Hi @jl171,

I believe you will need to modify the corresponding search sources used in the global search application.

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

For example, if you are using the OOB Zing search application:

Open one of the search sources and modify the condition:

Then you would also need to modify the Search Group records which you have already done.

Just be careful that since you are querying all the records in those tables, the performance may degrade as the number of records increases.

Cheers

[Brian Lancaster]

I just tested this out. Removing active = true from the conditions worked for me. Surprisingly it only brings back the catalog tasks and not the request items but I was able to search for text in the variables of inactive catalog tasks.