Global Search functionality
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07-30-2025 10:49 AM
Hi,
Before Yokohama upgrade when i searched on a user, the search results would find every ticket where that person was submitted by, assigned to, or was referenced somewhere in the body (activity log, description, etc). But after upgrade Now results are very limited. also global search results did not find results in INCIDENTS if the empty categories. Before upgrade, it shows the empty categories incidents. global search didn't search on closed artifacts by default.
please advise where to check global search functionality and how to fix?? ( I need to understand global search functioning different in Yokohama, like keyword vs text search. Seems the search is using keywords whereas maybe it used to search on text, thus finding more results.) Thanks.
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19 hours ago
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader