Global search in custom table

[suryamol_s]

Hi All,

I have created a custom table to show particular incident record with a specified assignment group. Also I have copied the mentioned incident records to custom table with Load data. Now when I am searching an Incident number in both tables , it is showing only the record link to the incident table only, not to custom table. Since both tables contains the incident record with same number. But only shows link to incident record in global search.. Is this like that in servicenow.. or it will show both records ?

Any help is appreciable. 

Thanks,

Surya

[Harish KM]

Hi @suryamol_s did you also create search group like mentioned in the doc below?

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

I dint understand your usecase, if you want to allow specific incidents to be searched by limited groups, you could have used read ACL or query Business rule to limit the search.

[Sumanth16]

Hi @suryamol_s ,

1. Define the new search source in the Search Source [sys_search_source] table:
   1. Navigate to the Search Source table's list view by selecting All, entering sys_search_source.list in the navigation filter, and pressing Enter.
   2. Select New.
   3. On the Search Source form, fill in the fields.
       Field Description

      Name	Name to display for the search source in the global search results page.
      Table	Table to make searchable for global search.
      Conditions	Filter conditions that table records must satisfy to be searchable.
      Application	Application scope for the search source. This field is automatically set.

   4. Select Submit.
2. Link the new search source to the record for the global or workspace search application in the Search Application Configurations [m2m_search_context_config_search_source] table:
   1. In the navigation filter, enter m2m_search_context_config_search_source.list and press Enter.
   2. Select New.
   3. Select the additional actions icon ( ), then select Configure > Form Layout.
   4. Use the slushbucket to add the Search context config field to the selected field list, then select Save.
   5. On the Application Search Sources form, fill in the fields.
       Field Description

      Source	Name to display for the search source in the global search results page.
      Order	Order of appearance for the search source in the search application configuration context.
      Application	Application scope for the search source. This field is automatically set.
      Search context config	Record for the global or workspace search application in the Search Application Configuration [sys_search_context_config] table. To add the search source for global search, select the Now Experience Search Configuration record. To add the search source for a workspace application, select the record for that application. For example, to add a search source for Agent Workspace, select the Agent Workspace Search Config record.

   6. Select Submit.
3. (Optional) Reorder search sources for the global or workspace search application:
   1. Navigate to All > AI Search > Search Experience > Search Applications.
   2. Open the record for the search application.
      Note: For global search, edit the Now Experience Search Configuration record. For a workspace application, edit the record for that application, such as the Agent Workspace Search Config record for Agent Workspace.
   3. In the Application Search Sources related list, edit the Order values for search source records to alter the display order for table filters on the application's search results page.

Result

The new search source appears in global or workspace search results.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda