Global Search - Next experience UI

[Susana Vivas1]

Hi All,
I'm trying to add more fields to a search result in the global search (Next experience UI) I've read the documentation in ServiceNow docs and it says the default number of columns/fields is 10 but I need to add 3 more columns/fields to the existing ones (Number, Account, Contact, State, Created, Updated, Category, Subcategory, Parent and Type), This change should only apply for Case Table results, does anyone know how can I achieve this?

Thank you!

[Allen Andreas]

Hello,

The documentation says that it'll show up to 10 records listed out on the page (before showing like "view all" selection to see all of them). That's not talking about the fields.

For the fields, it's a direct representation of the list view for that table (i.e., By default, the system displays fields from the table's text_search list view for each search result).

So you'd have to change the list view for that table, not your personal view, but the list view for the table, and then they should appear. Please try that.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Susana Vivas1]

Hi Allen,

I found the field list info in this doc: field list

I have already tried modifying the list view, unfortunately, it shows only 10 fields even when I have added 13.

Thank you!

[Allen Andreas]

Hi Susana,

Ah, makes sense 🙂 - so they mention 10 records on one piece of documentation, then 10 fields as well for another piece, haha (they must love the number '10').

In any case, please always try to add the documentation you're referencing in your original post, so we're on the same page with you.

For the actual issue you're having, it looks like it's a system limitation that won't allow more than the 10 fields. You can try to reprioritize the fields so that your 3 are scooted in close to the 10, so they they show, or unfortunately, they won't appear, it looks like.

I'd recommend that you consider making a post within the Idea Portal and see if they'd be willing to adjust things to allow more than 10 fields to show in the future, but for now, 10 appears to be on purpose and the limit.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Susana Vivas1]

Thank you for your suggestions. 🙂