Global Search "Go to List View" is not working only for incidents.

sukruths1
Tera Contributor

Global Search "Go to List View" is not working only for incidents.

Have configured Search Groups and Search Tables and have an incident in it. 

Using the Next Experience UI. 

 

When I search the text in Global Search, I get the result of the incident shown on the main page. When I click on "Go to List View" the records won't show up in the list view. However, the same is working fine for other tables.

 

sukruths1_1-1684961163180.png

 

 

sukruths1_0-1684960887046.png

 

Once the "Go to List View" link is clicked and taken to a new page, it won't show any result. However, if I click enter the records show up. 

The records won't show up as soon as we click on "Go to List View"

 

3 REPLIES 3

Pallavi47
Tera Contributor

Disable the property glide.invalid_query.returns_no_rows if is enabled. This solution worked for me. Thanks!

Pallavi47
Tera Contributor

Disable the property glide.invalid_query.returns_no_rows if is enabled. This solution worked for me. Thanks!

Prabavathy Kart
Tera Contributor

Hi,

 

Do you have solution for this?

 

Thanks,

Praba.