Global Search
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2024 10:55 AM
Hi Everyone,
I am directly coming to my question that is, we have recently upgraded our Prod instance from Utah to Washington D.C. After this some of the users are facing an issue with the Global Search. Let me explain it with an example, suppose if we paste any incident, change, or task number in global search and hit enter it will either take us to the exact record or it will give some list of options in right side. But my concern is some users are not able see nothing after hitting enter but before hitting enter the record is coming as a pop-up but the functionality of hitting enter should also work right. Before upgrade it works fine but after upgrade it's happening like this.
Note: I have checked that users has the required roles like ITIL, snc_internal as well.
Regards,
Vasanth.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2024 03:20 PM
Hi @SaiVasanth ,
can you please take a look into this-
If my response has resolved your query, please consider giving it a thumbs up and marking it as the correct answer!
Thanks & Regards,
Sanjay Kumar
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2024 04:39 AM
Hi @Community Alums ,
I am thankful for your response. However, the solution provided by you was not resolved my concern. Please let me know if you need any clarification in my question.
Regards,
Vasanth.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2024 04:50 AM
Hi @SaiVasanth
I observed this in my PDI and unfortunate no solution I found and reset my PDI and its work fine now. I may suggest, try to see if any plugin related to this need a repair or last log a Now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-23-2024 07:37 AM
Hi @SaiVasanth,
were you able to manage you problem?
We facing something similar. If you enter something into the global search field and click on View results instead if the exact match record then a list is coming up with all the results in different table. For the non admin user it takes ages to complete the list or gets never completed and screen is still loading. For admin user the instantly see all results.
Regards,
Matthias
