Global Text Search - How to search Asset Number

Celliven · ‎02-16-2017

Hi There

I have added a search group to look at [alm_asset] and [alm_hardware] and allocated the roles of admin and itil.

I would think that If I have these tables selected ServiceNow should perform a search against all fields on both tables, however when I perform a search against a serial number I do not get a hit?

I'm sure this must be a fairly standard request.....

Any thoughts?

Thanks

Chris

larstange · ‎02-16-2017

Hi

you just have to modify the dictionary for the alm_asset table and enable Text Indexing for the asset tag field. After this you have to regererate the text index

View solution in original post

Celliven · ‎02-17-2017

Thanks Lars

Did that, but it didn't register as imported.

I'll get it raised as an issue.

At least I know what it looks like and that it does work when it is there.

Thanks again

Chris

MarkT2445801916 · 2 weeks ago

far none of this is working for me sad to say. when i use the "global search" I want the following asset to be found and ServiceNow open to this hardware asset

MarkT2445801916 · a week ago

Sad to say none of this is helping me. As a newbie I could use a little more help. Text indexing is set for alm_asset