Glyphicons / Font Awesome in notifications

[graham_c]

Hi all,

We're looking at putting a graphical flow at the top of notifications to showcase where their ticket is in it's journey by highlighting what stages have been completed, in progress or to do.

Example below

We've managed to do this with images that are uploaded to the platform and a mail script to figure out which colour version of the image to use but I'd be interested instead of having lots of images to upload if we could instead use Glyphs or Font Awesome characters and css styling to achieve the same result. 

I've tried putting FA and Glyphicon script into the notification scripts but it's auto-removing them. 

Any ideas on how this could be done?

Thanks

[Brad Tilton · Accepted solution]

Using images is probably going to be the most widely supported method since most email clients can show embedded images. The issue with something like font awesome is that it's a custom font so you would need to look into how to embed custom fonts in an email. This article is probably a good way to start:

https://www.campaignmonitor.com/resources/guides/web-fonts-in-email/

[graham_c]

I suspected this was the case, thank you for your response Brad