GRC Plugin issue

richard_mallard · ‎05-04-2015

I installed the GRC Plugin, yet it is not available in the Application Menu, any idea as to why this would happen?

patrickd2 · ‎05-20-2015

Hi Richard,

Popped over to your system. Looks like you activated GRC core and not "IT Governance, Risk and Compliance (ITGRC)". Just as a warning UCF import will not work until patch 4 by default since the UCF folks decided to play where's Waldo with the quarterly file. You can set the following GRC properties to make it work with the version you have:

URL of UCF Website: https://ucf.unifiedcomplaince.com

File path to UCF XML documents relative to UCF URL: protected/releases/XML

View solution in original post

richard_mallard · ‎05-04-2015

All the plugin tables were added to the system from what I have been able to see. It is just the the Application Menu did not get loaded, nor the modules related to the table. I did manually upload an XML for the Application and added a Module, just the system will not find the rest of the modules.

I have seen this in a recent activation of the GRC plugin in a Demo instance as well.

Ashutosh Munot1 · ‎05-19-2015

Activate it Via Hi then

tony_barratt · ‎05-20-2015

Hi Ashutosh,

Activate of plugins via HI is restricted to "By Request plugins" when the target instance is not a demo or a developer instance.

Activating ServiceNow Plugins - ServiceNow Wiki

GRC pluin can be activated by admin:

List of Plugins - ServiceNow Wiki

I have an idea that assistance will be available on this issue shortly.

It might be an idea to post the issue here:

Instance Help

I am not sure where the best place to post this issue, but I think Instance Help.

Best Regards

Tony

Ashutosh Munot1 · ‎05-20-2015

Yes u should post it in Instance Help