Group approval is not creating individual approver records for the members in group

[Demo24]

Hello,

It is known that when a group approval record (sysapproval_group) is created, then it automatically creates approver records (sysapproval_approver) for all the members in the assignment group field of this group approval record.

As per our script, when a jira ticket is created with certain conditions, it creates change request in ServiceNow and in this script we have a code to include group approval record. script is :

if (istest) {
				var TestApprovalGroupSysId = '2d7ad11987b615103ab364e70cbb3523';
				this.createGroupApproval(TestApprovalGroupSysId, SNChangeSysID, undefined, 'requested');
                                gs.eventQueue("change_request.approver.inserted", snChange);
}

createGroupApproval: function(newApproverGroupSysId, SNChangeSysID, dateTime, approvalState) {
		var approval_group = new GlideRecord('sysapproval_group');
		approval_group.initialize();
		approval_group.approval = approvalState;
		approval_group.assignment_group = newApproverGroupSysId;
		approval_group.parent = SNChangeSysID;
		approval_group.sys_created_by = 'integrationuser';
		var createdApprovalGroupSysId = approval_group.insert();

		if (dateTime) {
			// this is only way to set sys_created_on because it can't be set on insert
			approval_group.setValue('sys_created_on', dateTime);
			approval_group.update();
		}
	},

 With this, when jira ticket is created with certain conditions, group approval record is getting created but this is not generating individual approver records for the members of the assignment group in group approval. How to correct it? Please help!

[Rajesh Annepak1]

Hi @Demo24 

Please input some log statements and see, if there are any values printed under 
groupmembers array and I believe the function createApproverRecord is not been executed 

Try placing some log statements and check if there is any response and let us know 

Regards

Rajesh

[Mathieu Lepoutr]

Hi @Demo24 

I'm working as a pre-sales engineer with Exalate.

I can see there is already an approved solution but please let me introduce Exalate.

May I suggest you have a look at our decentralized solution please; it has the capability to syncronize all entity types between SNOW and Jira.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot.

Cheers