Group Delegation?
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‎05-22-2017 07:59 AM
I am wondering if anyone has attempted to mimic creating a delegate of a user for groups. In other words has anyone tackled delegating a user as a temporary member of a group?
Essentially we are an MSP and we have a group of users that will be "dispatched" to act as temporary on site IT resources for a few weeks when our employed primary site IT user is on PTO and I want a filter that shows anything unassigned to the groups that they are a member of. Right now the user delegation does not include this sort of function so I am wondering how I may go about it.
I'd probably want some catalog item where you can input user and group to script the creation of a group member record but may need an additional table so I can hold the time frame and relations.
Thanks!
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‎05-22-2017 08:04 AM
A very lightweight solution would be something like this:
- Create a Catalog Item (& workflow) to offer this as a self service
- Create a custom table that stores references to the user, the group, the end time and a processed flag
- Create a scheduled job that runs regularly and checks your custom table for records that have expired and were not yet processed
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‎05-22-2017 08:09 AM
That's what I was thinking, thank you for confirming that I'm on the right track! How frequently would you recommend that scheduled job run?
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‎05-23-2017 12:45 AM
I would say that depends on our organizations requirements.
From my point of view once a day should be enough.
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‎09-21-2017 10:31 AM
I have been able to do the majority of this and it appears to be working as expected.