Group manager role and responsibilities

[ujjwal Gautam]

hi all,

1. There is field Manager and Secondary Group Managers in sys_user group. Can you please  help on understanding this roles and responsibility of these roles.

2.Is it advised to create custom user management module is ServiceNow. which contains

• Add user from sys_user
• Roles from sys_user_role

please  suggest.

Thanks ujjwal

[Ankur Bawiskar]

Hi,

Secondary Group Managers is not present OOB in my instance in Quebec.

Why would you require custom user management module?

ServiceNow has good capabilities in terms of these table sys_user, sys_user_group, sys_user_has_role, sys_group_has_role, sys_user_role

Regards
Ankur

[ujjwal Gautam]

Regarding #2

application has  3 role

1. cater_admin

2. cater_developer

3. cater_tester

Requirement is : create a new module(in scoped application) which is visible to only certain role(cater_admin).

cater_admin needs to add other associate and assign role(cater_developer / cater_tester)   with help of user management module.

please  suggest.

[Mark Manders]

Your request is not clear. Probably because you are asking about some customizations already in place (secondary group managers isn't an OOB field).

The manager field is there just because of what it says: it's the manager of the group. You could have automation in place for notifications to the manager, when something isn't going as it should, or something like that (breaching SLA's for instance).

Your second point is unclear. What do you want to accomplish? What is your requirement? 

If my answer helped you in any way, please then mark it as helpful.

Mark

[ujjwal Gautam]

Regarding #2

application has  3 role

1. cater_admin

2. cater_developer

3. cater_tester

Requirement is : create a new module(in scoped application) which is visible to only certain role(cater_admin).

cater_admin needs to add other associate and assign role(cater_developer / cater_tester)   with help of user management module.

please  suggest.